Europe-wide mobile coverage includes all EU countries (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom) as well as the EFTA countries (Iceland, Liechtenstein, Norway, Switzerland). The watches comes with an integrated roaming SIM card from Sweden that connects to the best available mobile network in the EU/EFTA countries. Emergency calls received on the watch are free. Depending on the mobile/fixed network subscription of the helpers, they can call the clock free of charge at any time. Please contact your provider directly, who can inform you if there are any charges. For emergency calls only. One test alarm per month is recommended.
² 120 minutes call time per year for calls from the Smartwatcher system to landline or mobile phones of helpers are included. Multiparty calls consume minutes cumulatively. Calls from helpers to the watch do not consume included minutes. Surpluses are calculated as follows: € 0.10 per minute for the fixed network, € 0.25 for mobile operators in the EU/EFTA (€ 0.45 for special MVNO operators, e.g. UPC, Lebara); for other areas please contact us. Use only for emergency calls. One test alarm per month is recommended.
* The fee is based on 12 months pre-payment. The pre-payment automatically renews for subsequent 12 months unless cancelled in accordance with our cancellation policy at latest 1 month before end of current period.